Click on the boxes to find answers to some of the frequently asked questions related to the myHealthButton and myHealthPortal applications.
Can I still access the applications if my Medicaid eligibility changes to inactive?
Can I view my family member’s (son/daughter/parent/etc.) information?
Are there other languages available through the applications?
How do the applications make sure that only the correct people have access to the information?
To add an account in the applications, a member must have an accepted “relationship” to the account to be able to view their info.
CHAMPS has “checks” in place to stop any outside contact with protected records. myHealthButton & myHealthPortal use these “checks” in the applications. A record would not be shown in myHealthButton & myHealthPortal if it were protected.
How do I learn what “relationship” I am when adding a member in the applications?
Case relationships in the myHealthButton & myHealthPortal are shown in CHAMPS. When you add other members to your account, the only “relationship” that will work is the relationship that is what is already in CHAMPS.
If you do not know the relationship when adding other members, contact your caseworker or the beneficiary hotline at 1-800-642-3195.
What is the difference between myHealthButton & myHealthPortal and MI Bridges?
Who can create a myHealthButton & myHealthPortal account?
How do I create myHealthButton & myHealthPortal accounts?
Who can I contact if I encounter an error while registering?
For MILogin registration problems, call the MILogin Help Desk at 877-651-2502 or email MILogin-Support@michigan.gov.
For errors when signing up for the myHealthButton or the myHealthPortal apps, email myHealthButton@michigan.gov.
For Medicaid members, the info used to sign up for myHealthButton & myHealthPortal must match exactly what is shown in MI Bridges. You can check this info by signing into your MI Bridges account at www.mibridges.michigan.gov.
Why do I have to verify my identity to access myHealthButton & myHealthPortal after creating a MILogin account?
What if I can’t verify my identify after creating a MILogin account?
When registering, why does it tell me that my personal information is wrong?
What are the features found in myHealthButton & myHealthPortal?
What are the CSHCS features in myHealthButton and myHealthPortal?
How does the Find a Doctor feature work?
What is the process for submitting and completing a Health Risk Assessment (HRA) using the apps?
Can more than one HRA be submitted through the applications?
If I am not enrolled in the Healthy Michigan Plan (HMP), can I still submit an HRA to my doctor?
Can the HRA be sent to anyone besides the primary care provider?
What is the Other Insurances feature?
What happens with requests to update Other Insurances in the app?
How can I share information from the applications with my doctor?
To share info found in the Health Tracker feature, mihealth card, and other features, use your phone or computer to take a screenshot. The image can be printed or sent as a text or email.
MCIR records can be downloaded in the applications. If using myHealthPortal, there will be a print button you can click after downloading the file. If using myHealthButton, use your phone to take a screenshot. The image can be printed or sent as a text or email.
My Health Information
Where does the information in the applications come from?
myHealthButton & myHealthPortal collects your health info and coverage from a variety of sources.
Info on Claims data comes from CHAMPS.
Info on Other Insurances is handled by MDHHS – Third Party Liability.
Personal info, demographics, and case info come from MI Bridges.
Current immunization records come from MCIR.